Delivery & Shipping
We dispatch almost all orders placed within 1-2 days (working days) of receipt of the order unless it is a made to order product.
We cannot ship to PO Box addresses.
Our main couriers for UK delivery are Royal Mail and ParcelForce and a signature is required on receipt. At times we may use a different courier.
At times shipping companies will charge an additional fee for deliveries to UK addresses in areas classified as remote, such as the UK Highlands & Islands, the Channel Islands and Northern Ireland. We will advise you by email of the additional shipping fee before dispatching your order if there is a shipping surcharge to pay.
Customs charges: please note that when receiving a parcel sent from an international destination (in this case the UK) your parcel may be subject to local customs and import charges which we at Dogsnug have no control over - the taxes are set by the government of your local territory. Dogsnug cannot be held responsible for any charges applied and the charges are borne by the customer receiving the parcel. If any in any doubt please contact your local Customs office.
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