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More information about delivery and faqs

Delivery?

UK Delivery: £2.98 (takes 1-3 days from dispatch), Europe & International: £4.98 (takes 3-10 days from dispatch) Free postage for orders over £80. Dispatch takes 1-3 working days for small customizations and 5-10 working days for made to measure products. We use recorded delivery to make sure the product gets to you safely.

What is your returns policy?

You are able to return standard items within 14 days of receipt. If the returned piece is unworn and undamaged, a refund will be processed within 3 days of receipt. Personalized items are non-refundable.

Is your shop secure?

For your piece of mind (and ours!) Dogsnug is run from Shopify, a well respected and renown e-commerce platform with SSL Certificates. In layman’s terms this means that any information you enter is private and secure, and will be protected from forgery, data tampering or eavesdropping.

I’m not very good with measurements

If you click on the size chart you can find the standard measurement charts and an easy to follow diagram showing how to measure your dog for a coat. However, if you still a little unsure, you are most welcome to contact us and we will be happy to arrange a Skype meeting to help you measure your VIP (very important pup).

How do i know that the colour I see on the screen is the same colour of the product?

That’s a tricky one, as it depends on your screen calibration. This said, we try to make a vivid description of the colours when we talk about our products. If this still keeps you guessing, we are happy to send you a set of fabric samples so you can make a much more informed choice.

Will it fit right?

Our designer and pattern cutter has years of experience in the fashion industry, and is obsessive with getting the fit right. Each size has been tried and tested on lots of dogs of different breeds to make sure that the shape responds to their body peculiarities. This is specially important if you have a sighthound or a dachshund as their body is seriously different to that of other dogs.

How do I know if the quality is really good?

Your trust in our products is very important to us, and we think quality is at the core of trust. To guarantee a high level of quality, we test every product in a variety of materials in order to chose the best performing ones. Although this is a costly process, it gives us the piece of mind that you will be receiving a product that will not let you down.

It’s a bit expensive

We want you to enjoy a high quality product which is unique and will last, and unfortunately this does not come cheap. All our products are hand-made in England and we pride ourselves of paying a fair retribution to the talented craftsmen we collaborate with. We only work with high quality materials, picked for their high performance and durability. We also make sure that we prototype and test our products until we are satisfied that the quality of material and of finishes is excellent.

My dog likes to play rough, will the coats be strong enough to last?

The Dogsnug coats protects the skin of your dog from sharp branches and even teeth marks. We know because we put these to test with our Kai who is quite a rough player. Being a whippet, his favourite game with his other whippet friends is to chew each others bodies whilst running at lightning speed. The outer layer of our coats are made of ripstop, a material designed not to rip if caught on a branch or any other sharp object. To top this up the ripstop is bonded to a 3D spacer mesh which structure is designed to bounce and move when stressed, giving the extra protection you need for your very special pooch.The strap is elastic so it keeps the coat in place whilst allowing mobility and stretch.

Have any questions not covered here?

Please Contact Us and we will be happy to answer any of your queries.