Mighty Ocean Prawn, Plush, Squeaky Dog Toy

How to measure my dog?

1. Back length: Measure along the back from the base of the neck to the base of the tail
2. Chest width: Measure around the widest part of the chest
3. Neck circumference: Measure around the neck

Delivery Methods & Prices

United Kingdom

• Free if you spend £55 or more or:
• Standard (3-5 Working Days*) £3.95
• Express (1-3 Working Days*) £4.95
• Next Day (1 Working day*) £9.95
• Free Pick Up from Dogsnug London Shop (1-3 Working Days*)

*Order must be received before 1pm, Mon-Thu

Europe

• Tracked (5-7 working days) £10.50

Please note, you are responsible for any extra fees & duties payable in your country

Rest of the World

• Tracked (8-10 working days) £15.95

Please note, you are responsible for any extra fees & duties payable in your country

Exchanges:

Need a Different Size? We offer a generous 100 days* exchange time for unworn/unused products. **

Refunds:

We hope you love it, but you have 30 days* to return an item for a refund if it's not suitable. **

Please note:

*Days are counted from the day you receive the item until the day we receive the item back. These are calendar days.

**Product must not have been worn or damaged, and all tags & packaging must not have been removed. 

**Personalised items or made to order are non-refundable unless faulty.

**The refund will not include the delivery fee. Goods are returned at your own cost. 

**Refunds for orders with free shipping will be deducted £3.95 for the Standard Shipping rate

To Return or Exchange:

Please notify us with your Order Number using the "Ask a Question" tab in this page or email us: customercare@dogsnug.com

Returns & Exchanges address:

Dogsnug & Friends
Returns & Exchanges
54 Stoke Newington Church St
London N16 0NB, UK

Please include a note with your order number and whether you require a refund or exchange. Returns without a note result in considerable delays in processing, and in some instances, we are unable to match the return to an order number.